The Social Acceptance of Siri

There was a time, not too long ago, when I did a fairly exhaustive series of posts on the acceptance of technology. The psychology of how and when we adopted disruptive tech fascinated me. So Laurie Sullivan’s article on how more people are talking to their phone caught my eye.

If you look at tech acceptance, there are a bucket full of factors you have to consider. Utility, emotions, goals, ease of use, cost and our own attitudes all play a part. But one of the biggest factors is social acceptance. We don’t want to look like a moron in front of friends and family. It was this, more than anything else, that killed Google Glass the first time around. Call it the Glasshole factor.

So, back to Laurie’s article and the survey she referred to in it. Which shifts in the social universe are making it more acceptable to shoot the shit with Siri?

The survey has been done for the last three years by Stone Temple, so we’re starting to see some emerging trends. And here are the things that caught my attention. First of all, the biggest shifts from 2017 to 2019, in terms of percentage, are: at the gym, in Public Restrooms and in the Theatre. Usage at home has actually slipped a little (one might assume that these conversations have migrated to Alexa and other home-based digital assistants). If we’re looking at acceptance of technology and the factors driving it, one thing jumps out from the survey. All the shifts are to do with how comfortable we feel talking to our phone in publicly visible situations. There is obviously a moving threshold of acceptability here.

As I mentioned, the three social “safe zones” – those instances where we wouldn’t be judged for speaking to our phones – have shown little movement in the last three years. These are “Home Alone”, “Home with Friends” (public but presumably safe from social judgment), and “Office Alone.” As much as possible in survey-based research, this isolates the social factor from all the other variables rather nicely and shows its importance in our collective jumping on the voice technology band wagon.

This highlights an important lesson is acceptance of new technologies: you have to budget in the time required for society to absorb and accept new technologies. The more that the technology will be utilized in visibly social situations, the more time you need to budget. Otherwise, the tech will only be adopted by a tiny group of socially obtuse techno-weenies and will be stranded on the wrong side of the bleeding edge. As technology becomes more personal and tags along with us in more situations, the designers and marketers of that tech will have to understand this.

This places technology acceptance in a whole new ball park. As the tech we use increasingly becomes part of our own social facing brand, our carefully constructed personas and the social norms we have in place become key factors that determine the pace of acceptance.

This becomes a delicate balancing act. How do you control social acceptance? As an example, let’s take out one of my favorite marketing punching bags – influencer marketing – and see if we could accelerate acceptance by seeding tech acceptance with a few key social connectors. That same strategy failed miserably when it came to promoting Google Glass to the public. And there’s a perfectly irrational reason for it. It has nothing to do with rational stuff like use cases, aesthetics or technology. It had to do with Google picking the wrong influencers – the so-called Google Glass Explorers. As a group, they tended to be tech-obsessed, socially awkward and painfully uncool. They were the people you avoid getting stuck in the corner with at a party because you just aren’t up for a 90-minute conversation on the importance of regular hard drive hygiene. No one wants to be them.

If this survey tells us anything, it tells us that – sometimes – you just have to hope and wait. Ever since Everett Rogers first sketched it out in 1962, we’ve known that innovation diffusion happens on a bell curve. Some innovations get stranded on the upside of the slope and wither away to nothingness while some make it over the hump and become part of our everyday lives. Three years ago, there were certainly people talking to their phones on buses, in gyms and at movie theatres. They didn’t care if they were judged for it. But most of us did care. Today, apparently, the social stigma has disappeared for many of us. We were just waiting for the right time – and the right company.

Less Tech = Fewer Regrets

In a tech ubiquitous world, I fear our reality is becoming more “tech” and less “world.”  But how do you fight that? Well, if you’re Kendall Marianacci – a recent college grad – you ditch your phone and move to Nepal. In that process she learned that, “paying attention to the life in front of you opens a new world.”

In a recent post, she reflected on lessons learned by truly getting off the grid:

“Not having any distractions of a phone and being immersed in this different world, I had to pay more attention to my surroundings. I took walks every day just to explore. I went out of my way to meet new people and ask them questions about their lives. When this became the norm, I realized I was living for one of the first times of my life. I was not in my own head distracted by where I was going and what I needed to do. I was just being. I was present and welcoming to the moment. I was compassionate and throwing myself into life with whoever was around me.”

It’s sad and a little shocking that we have to go to such extremes to realize how much of our world can be obscured by a little 5-inch screen. Where did tech that was supposed to make our lives better go off the rails? And was the derailment intentional?

“Absolutely,” says Jesse Weaver, a product designer. In a post on Medium.com, he lays out – in alarming terms – our tech dependency and the trade-off we’re agreeing to:

“The digital world, as we’ve designed it, is draining us. The products and services we use are like needy friends: desperate and demanding. Yet we can’t step away. We’re in a codependent relationship. Our products never seem to have enough, and we’re always willing to give a little more. They need our data, files, photos, posts, friends, cars, and houses. They need every second of our attention.

We’re willing to give these things to our digital products because the products themselves are so useful. Product designers are experts at delivering utility. “

But are they? Yes, there is utility here, but it’s wrapped in a thick layer of addiction. What product designers are really good at is fostering addiction by dangling a carrot of utility. And, as Weaver points out, we often mistake utility for empowerment,

“Empowerment means becoming more confident, especially in controlling our own lives and asserting our rights. That is not technology’s current paradigm. Quite often, our interactions with these useful products leave us feeling depressed, diminished, and frustrated.”

That’s not just Weaver’s opinion. A new study from HumaneTech.com backs it up with empirical evidence. They partnered with Moment, a screen time tracking app, “to ask how much screen time in apps left people feeling happy, and how much time left them in regret.”

According to 200,000 iPhone users, here are the apps that make people happiest:

  1. Calm
  2. Google Calendar
  3. Headspace
  4. Insight Timer
  5. The Weather
  6. MyFitnessPal
  7. Audible
  8. Waze
  9. Amazon Music
  10. Podcasts

That’s three meditative apps, three utilitarian apps, one fitness app, one entertainment app and two apps that help you broaden your intellectual horizons. If you are talking human empowerment – according to Weaver’s definition – you could do a lot worse than this round up.

But here were the apps that left their users with a feeling of regret:

  1. Grindr
  2. Candy Crush Saga
  3. Facebook
  4. WeChat
  5. Candy Crush
  6. Reddit
  7. Tweetbot
  8. Weibo
  9. Tinder
  10. Subway Surf

What is even more interesting is what the average time spent is for these apps. For the first group, the average daily usage was 9 minutes. For the regret group, the average daily time spent was 57 minutes! We feel better about apps that do their job, add something to our lives and then let us get on with living that life. What we hate are time sucks that may offer a kernel of functionality wrapped in an interface that ensnares us like a digital spider web.

This study comes from the Center for Humane Technology, headed by ex-Googler Tristan Harris. The goal of the Center is to encourage designers and developers to create apps that move “away from technology that extracts attention and erodes society, towards technology that protects our minds and replenishes society.”

That all sounds great, but what does it really mean for you and me and everybody else that hasn’t moved to Nepal? It all depends on what revenue model is driving development of these apps and platforms. If it is anything that depends on advertising – in any form – don’t count on any nobly intentioned shifts in design direction anytime soon. More likely, it will mean some half-hearted placations like Apple’s new Screen Time warning that pops up on your phone every Sunday, giving you the illusion of control over your behaviour.

Why an illusion? Because things like Apple’s Screen Time are great for our pre-frontal cortex, the intent driven part of our rational brain that puts our best intentions forward. They’re not so good for our Lizard brain, which subconsciously drives us to play Candy Crush and swipe our way through Tinder. And when it comes to addiction, the Lizard brain has been on a winning streak for most of the history of mankind. I don’t like our odds.

The developers escape hatch is always the same – they’re giving us control. It’s our own choice, and freedom of choice is always a good thing. But there is an unstated deception here. It’s the same lie that Mark Zuckerberg told last Wednesday when he laid out the privacy-focused future of Facebook. He’s putting us in control. But he’s not. What he’s doing is making us feel better about spending more time on Facebook.  And that’s exactly the problem. The less we worry about the time we spend on Facebook, the less we will think about it at all.  The less we think about it, the more time we will spend. And the more time we spend, the more we will regret it afterwards.

If that doesn’t seem like an addictive cycle, I’m not sure what does.

 

I’ll Take Reality with a Side of Augmentation, Please….

We don’t want to replace reality. We just want to nudge it a little.

At least, that seems to be the upshot of a new survey from the International law firm Perkins Coie. The firm asked start-up founders, tech execs, investors and consultants about their predictions for both Augmented (AR) and Virtual (VR) Reality. While Virtual Reality had a head start, the majority of those surveyed (67%) felt that AR would overtake VR in revenue within the next 3 years.

The reasons they gave were mainly focused on roadblocks in the technology itself: VR headsets were too bulky, the user experience was not smooth enough due to technical limitations, the cost of adopting VR was higher than AR and there was not enough content available in the VR universe.

I think there’s another reason. We actually like reality. We’re not looking to isolate ourselves from reality. We’re looking to enhance it.

Granted, if we are talking about adoption rates, there seems to be a lot more potential applications for Augmented Reality. Everything you do could stand a little augmentation. For example. you could probably do your job better if your own abilities were augmented with real time information. Pilots would be better at flying. Teachers would be better at teaching. Surgeons would be better at performing surgery. Mechanics would be better at fixing things.

You could also enjoy things more with a little augmentation. Looking for a restaurant would be easier. Taking a tour would be more informative. Attending a play or watching a movie could be candidates for a little augmented content. AR could even make your layover at an airport less interminable.

I think of VR as a novelty. The sheer nerdiness of it makes it a technology of limited appeal. As one developer quoted in the study says, “Not everyone is a gadget freak. The industry needs to appeal to those who aren’t.” AR has a clearly understood user benefit. We can all grasp a scenario where augmentation could make our lives better in some way. But it’s hard to understand how VR would have a real impact on our day to day lives. Its appeal seems to be constrained to entertainment, and even then, it’s entertainment aimed at a limited market.

The AR wave is advancing in some interesting directions. Google Glass has retreated from the consumer market and is currently concentrating on business and industrial application. The premise of Glass is to allow you to work smarter, access instant expertise and stay hands on. Bose is betting on a subset of AR, which it dubs Aural Augmentation. It believes sound is the best way to add content to our lives. And even Amazon has borrowed an idea from IKEA and stepped into the AR ring with Amazon AR View, where you can place items you’re considering buying in your home to see if they are a fit before you buy.

One big player that is still betting heavily on VR is Facebook, with its Oculus headset. This is not surprising, given that Mark Zuckerberg is the quintessential geek and seems intent on manufacturing our own social reality for us. In a demonstration a year ago, Zuckerberg struck all kinds of tone deaf clunkers when he and Facebook social VR chief Rachel Franklin took on cartoon personas to take a VR tour of devastated Puerto Rico. The juxtaposition could only be described as weird..a scene of human misery that was all too real visited by a cartoon Zuckerberg. At one point, he enthused “It feels like we’re really here in Puerto Rico.”

zuckerbergvrYou weren’t Mark. You were safely in Facebook headquarters Menlo Park, California –  wearing a headset that made you look like a dork. That was the reality.

Bose Planning to Add a Soundtrack to Our World

Bose is placing a big bet on AR…

Or more correctly: AAR.

When we think of AR (Augmented Reality) we tend to think of digital data superimposed on our field of vision. But Bose is sticking to their wheelhouse and bringing audio to our augmented world – hence AAR – Audio Augmented Reality.

For me – who started my career as a radio copywriter and producer – it’s an intriguing idea. And it just might be a perfect match for how our senses parse the world around us.

Sound tends to be underappreciated when we think about how we experience the world. But it packs a hell of an emotional wallop. Theme park designers have known this for years. They call it underscoring. That’s the music that you hear when you walk down Main Street USA in Disneyland (which could be the Desecration Rag by Felix Arndt), or visit the Wizarding World of Harry Potter at Universal (perhaps Hedwig’s Theme by John Williams). You might not even be aware of it. But it bubbles just below the level of consciousness, wiring itself directly to your emotional hot buttons. Theme parks would be much less appealing without a sound track. The same is true for the world in general

Cognitively, we process sound entirely differently than we process sights. Our primary sensory portal is through our eyes and because of this, it tends to dominate our attentional focus. This means the brain has limited bandwidth to process conflicting visual stimuli. If we layer additional information over our view of the world, as most AR does, we force the brain to make a context switch. Even with a heads up display, the brain has to switch between the two. We can’t concentrate on both at the same time.

But our brains can handle the job of combining sight and sound very nicely. It’s what we evolved to do. We automatically synthesize the two. Unlike visual information which must borrow attention from something else, sight and sound is not a zero sum game.

Bose made their announcement at SXSW, but I first became aware of the plan just last week. And I became aware because Bose had bought out Detour, a start up based in San Francisco that produced audio immersive walking tours. I was using the Detour platform to create audio tours that could be done on bike. At the end of February, I received an email abruptly announcing that access to the Detour platform would end on the very next day. I’ve been around the high tech biz long enough to know that there was more to this than just a simple discontinuation of the platform. There was another shoe that was yet to drop.

Last week, it dropped. The reason for the abrupt end was that Detour had been purchased by Bose.

Although Detour never gained the traction that I’m sure founder Andrew Mason (who was also the founder of GroupOn) hoped for, the tours were exceptionally well produced. I had the opportunity to take several of them while in San Francisco. It was my first real experience with augmented audio reality. I felt like I was walking through a documentary. At no time did I feel my attention was torn. For the most part, my phone stayed in my pocket. It was damned near seamless.

Regular readers of mine will know that I’m more than a little apprehensive about the whole area of Virtual and Augmented Reality. But I have to admit, Bose’s approach sounds pretty good so far.

 

 

 

WTF Tech

Do you need a Kuvée?

Wait. Don’t answer yet. Let me first tell you what a Kuvée is: It’s a $178 wine bottle that connects to Wi-Fi.

Okay..let’s try again. Do you need a Kuvée?

Don’t bother answering. You don’t need a Kuvée. No one needs a Kuvée. The earth has 7.2 billion people on it. Not one of them needs a Kuvée. That’s probably why the company is packing up their high tech bottles and calling it a day. A Kuvée is an example of WTF Tech. Hold that thought, because we’ll get back to that in a minute.

So, we’ve established that you don’t need a Kuvée. “But that’s not the point,” you might say. “It’s not whether I need a Kuvée. It’s whether I want a Kuvée.” Fair point. In our world of ostentatious consumerism, it’s not really about need – it’s about desire. And Lord knows many of the most pretentious and entitled assholes in the world are wine snobs.

But I have to believe that, buried deep in our lizard brain; there is still a tenuous link between wanting something and needing something. Drench it as we might in the best wine technology can serve, there still might be spark of practicality glowing in the gathering dark of our souls. But like I said, I know some real dickhead wine drinkers. So, who knows? Maybe Kuvée was just ahead of the curve.

And that brings us back to WTF tech. This defines the application of tech to a problem that doesn’t exist simply because it’s tech. There is no practical reason why this tech ever needs to exist. Besides the Kuvée, here are some other examples of WTF tech:

The Kérastase Hair Coach

withings-loreal-hair-coach-3-1This is a hairbrush with an Internet connection. Seriously. It has a microphone that “listens” while you brush your hear, as well as an accelerometer, gyroscope and other sensors. It’s supposed to save you from bruising your hair while you’re brushing it. It retails for “under $200.”

 

The Hushme Mask

hushme-voice-masking-470x310@2xThis tech actually does solve a problem, but in a really stupid way. The problem is obnoxious jerks that insist on carrying on their phone conversation at the top of their lungs while sitting next to you. That’s a real problem, right? But here’s the stupid part. In order for this thing to work, you have to convince the guilty party to wear this Hannibal Lector-like mask while they’re on the phone. Go ahead, buy one for $189 and give it a shot next time you run into a really loud tele-jerk. Let me know how it works out for you.

Denso Vacuum Shoes

denso-vacuum-shoe-ces-2017-03“These boots are made for sucking…and that’s just what they’ll do.”

Finally, an invention that lets you shoe-ver your carpet. That’s right, the Japanese company Denso is working on a prototype of a shoe that vacuums as you walk, storing the dirt in a tiny box in the shoe’s sole. As a special bonus, they look just like a pair of circa 1975 Elton John Pinball Wizard boots.

When You’re a Hammer…

We live in a “tech for tech’s sake” time. When all the world is a hi-tech hammer, everything begins to look like a low-tech nail. Each of these questionable gadgets had investors who believed in them. Both the Kuvée and the Hushme had successful crowd-funding campaigns. The Hair Coach and the Vacuum Shoes have corporate backing. The dot-com bubble of 2000-2002 has just morphed into a bunch of broader based but no less ephemeral bubbles.

Let me wrap up with a story. Some years ago, I was speaking at a conference and my panel was the last one of the day. After it wrapped, the moderator, a few of the other panelists and I decided to go out for dinner. One of my co-panelists suggested a restaurant he had done some programming work for. When we got there, he showed us his brainchild. With much pomp and ceremony, our waiter delivered an iPad to the table. Our co-panelist took it and showed us how his company had set up the wine list as an app. Theoretically, you could scroll through descriptions and see what the suggested pairings were. I say theoretically, because none of that happened on this particular night.

Our moderator watched silently as the demonstration struggled through a series of glitches. Finally, he could stay silent no longer. “You know what else works, Dave? A sommelier. When I’m paying this much for a dinner, I want to talk to a f*$@ng human.”

Sometimes, there’s just not an app for that.

Damn You Technology…

Quit batting your seductive visual sensors at me. You know I can’t resist. But I often wonder what I’m giving up when I give in to your temptations. That’s why I was interested in reading Tom Goodwin’s take on the major theme at SXSW – the Battle for Humanity. He broke this down into three sub themes. I agree with them. In fact, I’ve written on all of them in the past. They were:

Data Trading – We’re creating a market for data. But when you’re the one that generated that data, who should own it?

Shift to No Screens – an increasing number of connected devices will change of concept of what it means to be online.

Content Tunnel Vision – As the content we see is increasingly filtered based on our preferences, what does that do for our perception of what is real?

But while we’re talking about our imminent surrender to the machines, I feel there are some other themes that also merit some discussion. Let’s limit it to two today.

A New Definition of Connection and Community

sapolsky

Robert Sapolsky

A few weeks ago I read an article that I found fascinating by neuroendocrinologist and author Robert Sapolsky. In it, he posits that understanding Capgras Syndrome is the key to understanding the Facebook society. Capgras, first identified by French psychiatrist Joseph Capgras, is a disorder where we can recognize a face of a person but we can’t retrieve feelings of familiarity. Those afflicted can identify the face of a loved one but swear that it’s actually an identical imposter. Recognition of a person and retrieval of emotions attached to that person are handled by two different parts of the brain. When the connection is broken, Capgras Syndrome is the result.

This bifurcation of how we identify people is interesting. There is the yin and yang of cognition and emotion. The fusiform gyrus cognitively “parses” the face and then the brain retrieves the emotions and memories that are associated with it. To a normally functioning brain, it seems seamless and connected, but because two different regions (or, in the case of emotion, a network of regions) are involved, they can neurologically evolve independently of each other. And in the age of Facebook, that could mean a significant shift in the way we recognize connections and create “cognitive communities.” Sapolsky elaborates:

Through history, Capgras syndrome has been a cultural mirror of a dissociative mind, where thoughts of recognition and feelings of intimacy have been sundered. It is still that mirror. Today we think that what is false and artificial in the world around us is substantive and meaningful. It’s not that loved ones and friends are mistaken for simulations, but that simulations are mistaken for them.

As I said in a column a few months back, we are substituting surface cues for familiarity. We are rushing into intimacy without all the messy, time consuming process of understanding and shared experience that generally accompanies it.

Brains do love to take short cuts. They’re not big on heavy lifting. Here’s another example of that…

Free Will is Replaced with An Algorithm

harari

Yuval Harari

In a conversation with historian Yuval Harari, author of the best seller Sapiens, Derek Thompson from the Atlantic explored “The Post Human World.” One of the topics they discussed was the End of Individualism.

Humans (or, at least, most humans) have believed our decisions come from a mystical soul – a transcendental something that lives above our base biology and is in control of our will. Wrapped up in this is the concept of us as an individual and our importance in the world as free thinking agents.

In the past few decades, there is a growing realization that our notion of “free will” is just the result of a cascade of biochemical processes. There is nothing magical here; there is just a chain of synaptic switches being thrown. And that being the case – if a computer can process things faster than our brains, should we simply relegate our thinking to a machine?

In many ways, this is already happening. We trust Google Maps or our GPS device more than we trust our ability to find our own way. We trust Google Search more than our own memory. We’re on the verge of trusting our wearable fitness tracking devices more than our own body’s feedback. And in all these cases, our trust in tech is justified. These things are usually right more often than we are. But when it comes to humans vs, machines, they represent a slippery slope that we’re already well down. Harari speculates what might be at the bottom:

What really happens is that the self disintegrates. It’s not that you understand your true self better, but you come to realize there is no true self. There is just a complicated connection of biochemical connections, without a core. There is no authentic voice that lives inside you.

When I lay awake worrying about technology, these are the types of things that I think about. The big question is – is humanity an outmoded model? The fact is that we evolved to be successful in a certain environment. But here’s the irony in that: we were so successful that we changed that environment to one where it was the tools we’ve created, not the creators, which are the most successful adaptation. We may have made ourselves obsolete. And that’s why really smart humans, like Bill Gates, Elon Musk and Stephen Hawking are so worried about artificial intelligence.

“It would take off on its own, and re-design itself at an ever increasing rate,” said Hawking in a recent interview with BBC. “Humans, who are limited by slow biological evolution, couldn’t compete, and would be superseded.”

Worried about a machine taking your job? That may be the least of your worries.

 

 

Drowning in a Sea of Tech

The world is becoming a pretty technical place. The Internet of Things is surrounding us. Which sounds exciting. Until the Internet of Things doesn’t work.

Then what?

I know all these tech companies have scores of really smart people who work to make their own individual tech as trouble free as possible. Although the term has lost its contextual meaning, we’re all still aiming for “plug and play”. For people of a certain age – me, for example – this used to refer to a physical context; being able to plug stuff into a computer and have it simply started working. Now, we plug technology into our lives and hopes it plays well with all the other technology that it finds there.

But that isn’t always the case – is it? Sometimes, as Mediapost IoT Daily editor Chuck Martin recently related, technology refuses to play nice together. And because we now have so much technology interacting in so many hidden ways, it becomes very difficult to root out the culprit when something goes wrong.

Let me give you an example. My wife has been complaining for some time that her iPhone has been unable to take a picture because it has no storage available, even though it’s supposed to magically transport stuff off to the “Cloud”. This past weekend, I finally dug in to see what the problem was. The problem, as it turned out, was that the phone was bloated with thousands of emails and Messenger chats that were hidden and couldn’t be deleted. They were sucking up all the available storage. After more than an hour of investigation, I managed to clear up the Messenger cache but the email problem – which I’ve traced back to some issues with configuration of the account at her email provider – is still “in progress.”

We – and by “we” I include me and all you readers – are a fairly tech savvy group. With enough time and enough Google searches, we can probably hunt down and eliminate most bugs that might pop up. But that’s us. There are many more people who are like my wife. She doesn’t care about incorrectly configured email accounts or hidden caches. She just wants shit to work. She wants to be able to take a picture of my nephew on his 6th birthday. And when she can’t do that, the quality of my life takes a sudden downturn.

The more that tech becomes interconnected, the more likely it is that stuff can stop working for some arcane reason that only a network or software engineer can figure out. It’s getting to the point where all of us are going to need a full-time IT tech just to keep our households running. And I don’t know about you, but I don’t know where they’re going to sleep. Our guest room is full of broken down computers and printers right now.

For most of us, there is a triage sequence of responses to tech-related pains in the ass:

  1. First, we ignore the problem, hoping it will go away.
  2. Second, we reboot every piece of tech related to the problem, hoping it will go away.
  3. If neither of the above work, we marginalize the problem, working around it and hoping that eventually it will go away.
  4. If none of this works, we try to upgrade our way out of the problem, buying newer tech hoping that by tossing our old tech baby out the window, the problem will be flushed out along with the bath water.
  5. Finally, in rare cases (with the right people) – we actually dig into the problem, trying to resolve it

By the way, it hasn’t escaped my notice that there’s a pretty significant profit motive in point number 4 above. A conspiracy, perchance? Apple, Microsoft and Google wouldn’t do that to us, would they?

I’m all for the Internet of Things. I’m ready for self-driving cars, smart houses and bio-tech enhanced humans. But my “when you get a chance could you check…” list is getting unmanageably long. I’d be more than happy to live the rest of my life without having to “go into settings” or “check my preferences.”

Just last night I dreamt that I was trying to swim to a deserted tropical island but I kept drowning in a sea of Apple Watches. I called for help but the only person that could hear me was Siri. And she just kept saying, “I’m really sorry about this but I cannot take any requests right now. Please try again later…”

Do you think it means anything?