On February 16, a Facebook VP of Ads named Rob Goldman had a bad day. That was the day the office of Special Counsel, Robert Mueller, released an indictment of 13 Russian operatives who interfered in the U.S. election. Goldman felt he had to comment via a series of tweets that appeared to question the seriousness with which the Mueller investigation had considered the ads placed by Russians on Facebook. Nothing much happened for the rest of the day. But on February 17, after the US Tweeter-in-Chief – Donald Trump – picked up the thread, Facebook realized the tweets had turned into a “shit sandwich” and to limit the damage, Goldman had to officially apologize.
It’s just one more example of a personal tweet blowing into a major news event. This is happening with increasingly irritating frequency. So today, I thought I’d explore why.
Personal Brand vs Corporate Brand
First, why did Rob Goldman feel he had to go public with his views anyway? He did because he could. We all have varying degrees of loyalty to our employer and I’m sure the same is true for Mr. Goldman. Otherwise he wouldn’t have swallowed crow a few days later with his public mea culpa. But our true loyalties go not to the brand we work for, but the brand we are. Goldman – like me, like you, like all of us – is building his personal brand. Anyone who’s says they’re not – yet posts anything online – is in denial. Goldman’s brand, according to his twitter account, is “Student, seeker, raconteur, burner. ENFP.” That is followed with the disclaimer “Views are mine.” And you know what? This whole debacle has been great for Goldman’s brand, at least in terms of audience size. Before February 16th, he had about 1500 followers. When I checked, that had swelled to almost 12,000. Brand Goldman is on a roll!
The idea of a personal brand is new – just a few decades old. It really became amplified through the use of social media. Suddenly, you could have an audience -and not just any audience, but an audience numbering in the millions.
Before that, the only people who could have been said to have personal brands were artists, authors and musicians. They made their living by sharing who they were with us.
For the rest of us, our brands were trapped in our own contexts. Only the people who knew us were exposed to our brands. But the amplification of social media suddenly exposes our brand to a much broader audience. And when things go viral, like they did on February 17, millions suddenly became aware of Rob Goldman and his tweet without knowing anything more than that he was a VP of Ads for Facebook.
It was that connection that created the second issue for Goldman. When we speak for our own personal brands, we can say, “views are mine” but the problem always comes when things blow up, as they did for Rob Goldman. None of his tweets were passed by anyone at Facebook, yet he had suddenly become a spokesperson for the corporation. And for those eager to accept his tweets as fact, they suddenly became the “truth.”
Twitter: “Truth” Without Context
Increasingly, we’re not really that interested in the truth. What we are interested in is our beliefs and our own personal truth. This is the era of “Post Truth” – the Oxford Dictionary word of the year for 2016 – defined as “relating to or denoting circumstances in which objective facts are less influential in shaping public opinion than appeals to emotion and personal belief’.
Truth was a commonly understood base that could be supported by facts. Now, truth is in the eye of the beholder. Common understandings are increasingly difficult to come to as the world continues to fragment and become more complex. How can we possibly come to a common understanding of what is “true” when any issue worth discussing is complex? This is certainly true of the Mueller investigation. To try to distill the scope of it to 900 words – about the length of this column – would be virtually impossible. To reduce it to 280 characters – the limits of a tweet and one- twentieth the length of this column – well, there we should not tread. But, of course, we do.
This problem is exacerbated by the medium itself. Twitter is a channel that encourages “quipiness.” When we’re tweeting, we all want to be Oscar Wilde. Again, writing this column usually takes me 3 to 4 hours, including time to do some research, create a rough outline and then do the actual writing. That’s not an especially long time, but the process does allow some time for mental reflection and self-editing. The average tweet takes less than a minute to write – probably less to think about – and then it’s out there, a matter of record, irretrievable. You should find it more than a little terrifying that this is a chosen medium for the President of the United States and one that is increasingly forming our world-view.
Twitter is also not a medium that provides much support for irony, sarcasm or satire. In the Post-Truth era, we usually accept tweets as facts, especially when they come from someone who is a somewhat official position, as in the case of Rob Goldman. But at best, they’re abbreviated opinions.
In the light of all this, one has to appreciate Mr. Goldman’s Twitter handle: @robjective.