Category Archives: Online Trends

Apple Should Build a Search Engine

As I mentioned..got my iPhone late last week. What’s amazed me most is the attention to detail in the user experience. Every little thing has been thought through and integrated into the experience. As opposed to Windows Mobile..where every little thing seems to be developed seperately and then the whole ungainly mess is bound together with chewing gum and scotch tape. Can’t speak to the other mobile OS’s..but the iPhone amazes me.

There’s a philosophy here that seems to be recurring. You can throw brute force innovation at a problem, trying to overwhelm it by a sheer show of power. Or, you can create innovation around the needs of the user, making sure your solutions contribute to an amazing user experience. Microsoft seems to be in the first camp (where much of the ad hoc innovation ends up being dropped, just because it can’t be integrated in a useful manner) and Apple is in the second camp. You’ll see this in other industries. I’m thinking GM and Toyota’s approach to the driver experience.  I don’t think anyone on the planet has more respect for the user than Apple.

This is the thinking that’s desperately needed in Search. Google comes the closest, but even they don’t have the Zen-like holistic user experience that Apple seems to bring. It would be amazing to see these two colloborate on next generation search..with Google’s immense respect for relevant information, defined by the user, and Apple’s ability to weave it into a seamless and amazing experience.

Evolution in the Face of Adversity

First published January 15, 2009 in Mediapost’s Search Insider

I am an unrepentant Darwinist, which probably doesn’t surprise anyone who reads my columns on a regular basis. The whole topic of evolution and emergent behaviors in complex systems constantly fascinates me. As Steven Johnson pointed out in his recent book, “Emergence,”  the theme of patterns rising from complexity is  ubiquitous and could well define the 21st century.

The World is a Cruel Place – Get Over It!

One of the most interesting things about evolution is that the pace of evolutionary change picks up in the face of adversity. The more hostile the environment, the faster the wheels of evolution roll and the quicker we adapt. Of course, we do so in a pretty ruthless way. The weak get culled faster. There are no consolation prizes in this lottery. Winner takes all. Richard Dawkins didn’t call genes “selfish” for nothing.

Which led me to apply the rules of biology to our current marketplace. We are going into what may be the most hostile environment for marketers in recent memory. Expect losers to die faster and winners to adapt quicker. But it’s just such an adverse environment that ultimately decides the survival of the fittest. After all, our marketplace is just one more complex system where emergence again plays out.

When the Going Gets Tough

We’ve seen the groundswell of change wash over marketing in the last decade or so. Inexorably, the digital sea change has already started to determine winners and losers, but when ad budgets were fatter, there was more room for everyone. Now, as those budgets are dramatically scaled down, advertisers are forced to make tough decisions.  Channels have to prove themselves against tougher standards. There will be fewer winners and more losers and the evolution of the marketplace will pick up dramatically.

In the end, this will be good for most of the digital marketplace, especially search. Already with our client list, we’ve seen tough budgeting decisions dramatically impact more traditional channels but leave search relatively unscathed.

Scarcity Eliminates Stupidity

Another outcome of the financial meltdown will be that only the smartest marketers will survive. A few years ago, I remember someone from one of the largest advertisers in North America once saying to me, out of frustration with  their marketing program, “We’re so big we can afford to be stupid.”  No more. Today, only the smartest will survive. Size is no longer a guarantee of survival, nor a justification for stupidity, as we’ve seen in a number of particularly painful examples.

Smarter marketers will make smarter decisions, including the painful ones.  They will be ruthless about culling out the losers. Which means chronic mediocrity will become acute failure;  the mortality rate will rise substantially. This will drive our marketing models into the future much faster.

Strategies for Survival

How do you emerge on the winning side of the Darwinian lottery? Based on what I’ve seen, you won’t go far wrong if you concentrate on the following:
–    Accountability for and transparency in delivering on advertising objectives.
–    Understanding the intent and behavior of your target market.
–    A ruthless focus on efficiency in getting the right message to the right person at the right time.
–    Effectively leveraging a fundamental understanding of how the marketplace is shifting due to technology.
–    The ability to map out the most effective prospect touch points, and strong integration between all the channels found at these touch points.
–    The ability to collect and utilize all possible intelligence sources.
–    An ability to brutally assess the reality of the environment and execute quickly and effectively against these realities.

It’s the last of these factors I’d like to focus on for my final thoughts on this topic. In a hostile environment, negativity comes with the territory. The winners will seek out negativity as an important indicator of the true situation and will use it to adapt. In this case, the fittest will see things as they are, not as they wish they would be. In coming months and years, the difference between these two viewpoints will be critical.

Chasing Digital Fluff – Who Cares about What’s Hot?

Marketers are falling over themselves in their rush to the digital landscape. Social media is SO hot! But not as hot as behavioral targeting. And if you think that’s hot, wait till you see what you can do with mobile!

The Digital Dogpile

blow-dandelionMarketers desperately scramble over each other, grasping for a tenuous handhold on some emerging tactic that gives them, however briefly, a fraction of an inch advantage over the competition. New digital marketing directors prove their worth through their savvy of online technology. They cut their teeth on Facebook advertising and put Powerpoints (or, because they’re uber-cool – Keynote presentations) together on the immense potential of the social graph.

Churn is the norm in digital marketing. And marketers are the worst, whipping the industry into a froth because they get all breathless about the latest thing. My inbox gets a hundred emails every single day talking about how freaking cool everything is and how we’re stumbling to figure out the importance of everything. If you’re not an early adopter…scratch that…if you’re not a bleeding edge pioneer, you’re a hopeless loser. The pace of marketing testing and adoptions just keeps spinning faster and faster.

Step Away from the iPhone

Stop! Take a breath. Relax for a few minutes. Get outside and breath some honest to God fresh air. And don’t take your iPhone with you. Because here’s the scoop Kemosabe, all the technology in the world is useless until your audience figures out how to use it. And here’s the nasty little secret. Humans love bright shiny objects but we’re pretty slow when it comes to figuring out how to jam it into our already busy lives. Until that happens, your nifty online strategies will never be anymore than a pointless treadmill jammed on overdrive. You can run as fast as you want, but you’ll never get anywhere.

I do financial analyst calls every quarter and the last question on the call is always the same: anything else we should be looking at? Apparently, technologiosis (or technitis, or technophilia, take your pick) is contagious. My answer is usually the same..wait till people figure out how to use it.

Think about the buzz that’s been devoted to social networks and, more recently, real time search, in the last 2 years. That’s 2 years of foaming-at-the-mouth marketing buzz about how this channel is:

A) the savior of marketing
B) most effective connection with consumers
C) coolest technology without an identifiable purpose
D) biggest waste of time on God’s green earth
E) all of the above

The Geekiest Guy on my Block

Now, I’ll be the first to admit I don’t have a clue how to use social media in a meaningful way in my life. I have a Facebook page, I tweet, I have a Linked In profile, a Trip-It network, just to name a few, making me the geekiest guy I know. Maybe not at an online marketing show, but if you ever visit Kelowna, take a walk with me down my block and I’ll prove my techno-geek status is several Trekkie parsecs ahead of anyone else. I suspect the same is true for you. And you know what? I have no frigging idea why Facebook is important or why I should log into my profile today. It’s cool, but it’s not useful in an every day kind of way. And if I, who spend over 10 hours a day online and have a network of friends and colleagues that span the globe, can’t jam Facebook into my life in a useful way, how is the average techno-pleb going to?

As far as I can see, most of things marketers salivate over fall into the same category..digital candy that tweaks our dopamine supplying pleasure centre but serves no real, sustainable purpose in our lives. This puts it in the same category as 95% of my iPhone apps, 99% of the computer games on my laptop and the Wii my nephew got last Christmas – an obsession for approximately 27 hours, an occasional pastime for another 36 hours, then something we ignore for the rest of our lives.

The one difference, at least in my experience, seems to be teenagers. Most of things that seem to be passing fancies to us do seem to become useful in the lives of the average 15 – 23 year old. But, as I said in a previous post, when you look at what the live of a high school or university student looks like and what they want to do, a Facebook suddenly makes sense. For me, not so much.

An Eyeball is an Eyeball, Right?

So, even given this notorious degree of fickleness, why should marketer’s care? Eyeballs are still eyeballs, right? Even if the eyeballs we’re capturing this week will be completely different than the eyeballs we capture next week. This approach only works if you consider your market a faceless blob of unleashed consumer potential. If you actually want to get relevant messages to real people with real needs, the logic starts to break down immediately.

Effective marketing depends on reliable targeting. And reliable targeting depends on established patterns. And established patterns depend on sustained behaviors. And sustained behaviors depend on things we find useful. Otherwise, we’re marketing via fad, condemning ourselves to spending our professional lives and our client’s ad dollars chasing fluff in a hurricane. Our audience will always be “just passing through” on the way to the next thing.

I Miss Frank Cannon, PI

movies_070708_cannonMarkets have to stabilize in order for us to understand the individuals that make up that market. Also, brand relationships need a stable environment, allowing them to germinate and flourish.

When I was a kid, Kraft always sponsored Cannon. When you tuned in to see William Conrad somehow roll his fat old carcass out of his Lincoln Continental and pick off a sniper 3 miles away on a mountain top with his trusty .38 revolver, you could depend on Kraft telling you how to cook Mac & Cheese in every commercial break. Much as the entertainment value may have sucked (beggars with 2 channels in the Canadian prairies can’t be choosers) you knew Kraft would be there and Kraft knew who they were talking to. The audience had stabilized.

Until things pass through the temporary obsession phase to something that adds real value to our lives, we can’t consider advertising on these channels as anything more than an experiment. The trick in picking the right digital channels is not to look at the eyeballs they’re attracting today, but in how these things might be used in real, practical ways. That will give you an idea of how real people might be using these things next week or next month, when the technoratti have moved on to the latest bright shiny object.

To Google’s Competitors: Please, This Year, Do Something Amazing!

First published January 8, 2009 in Mediapost’s Search Insider

A month ago yesterday, I was on stage in Park City, Utah at the Search Insider Summit with Danny Sullivan, Jeff Pruitt (SEMPO President/iCrossing) and John Tawadros (iProspect) talking about Google’s domination of the search space. Both Danny and I took Microsoft and Yahoo to task for not mounting a more significant challenge to Google’s dominance. It could be my imagination, but it seemed that for the rest of the Summit, I felt a bit of a chill in the air between myself and the Yahoo and Microsoft reps that ventured to Park City. I suspect the feeling was that as the emcee and moderator, I should have been less opinionated and more neutral. Fair enough, I guess, considering the root of the word moderator. But, with my first column of the new year, I felt I should clear the air a little bit.

I Like You, I Really Like You…

Really, Microsoft and Yahoo, I don’t hate you. You frustrate the hell out of me, but I certainly don’t hate you. I root for you constantly. I’ve always been an “underdog” kind of guy. Anything I mentioned on stage in Park City I’ve said directly to your respective development teams in Sunnyvale (Yahoo) and Redmond (Microsoft). I’ll tell anyone that listens. Ad nauseam, so I’ve been told. In a recent post, Danny Sullivan called it tough love. Danny and I have talked about this and we both really, really want you to succeed. But as much as I’ve tried to give helpful advice, the right people don’t seem to be listening.

Here’s the thing. I love search. I love its potential. I love the way it makes me more functional and sound smarter and better informed. Yet I know we’ve barely scratched the surface. There is so much more to come, but we need to get there as fast as possible. The only way to do that is to have a more competitive market. Google needs to have someone constantly breathing down its neck. The current market domination isn’t good for anyone, especially not the user. I suspect the engineers (not the bean counters) at Google even feel the same way. We need an arms race in search. Right now, it’s like the U.S. taking on Canada and Iceland (as a Canadian, I can say that). So when I say pull up your socks and take search seriously, I mean it with love.

Bottom Up is the Way to Go

In Danny’s post, he nicely outlines the symptoms of malaise at Microsoft. And lord knows everyone and their dog has been piling on the bash-Yahoo bandwagon in the last few months, so I won’t go there. The problem, as I see it, is that there’s a gap a mile wide between the top and bottom in both organizations. The result is a dysfunctional culture. The front lines at both organizations desperately want to do something significant in search, but they’re hamstrung by a lack of clear strategic focus from the top. Microsoft is locked in a product development mindset that squeezes anything amazing out before it can even make it to beta. Yahoo is trying to walk an impossible tight rope, tweaking the user experience while at the same time squeezing as much money as possible out of the search page.

To do something amazing in search, both organizations have to start at the foundation, the user, and rebuild from the ground up. What I would like to see is an approach taken by Intel and Apple in the past, leapfrog development. Let one team work on tweaking the existing product, and lock another team away somewhere to reinvent the future. Throw the rule book away and start over. Take your brightest rebels, remove them from the distractions of mind-numbing bureaucracy and panicked financial analyst reports, and let them do what they long to do: beat Google. Let them do something amazing.

Let People Be Amazing, Then Keep Your Hands Off

But please, if someone at Microsoft or Yahoo is listening, don’t make the same mistake GM did with Saturn. The launch of Saturn in 1983 redefined how a North American car company could be. Many of the legacy issues that plagued GM (confrontational union relationships, overly complacent dealer networks, quality control issues) were left behind with Saturn, creating an exceptional degree of loyalty and pride of ownership. In fact, Saturn became so successful that GM just couldn’t keep its hands off it, gradually bringing Saturn more and more into the GM corporate fold and, in the process, squeezing much of the life out of the brand.

Amazing things wither and die in an atmosphere of corporate bureaucracy, visionless management and political infighting. Search is too important and too vibrant to leave it to this fate. Let 2009 be the year to do something remarkable.

Fear, Greed and the Google Parallax View

First published December 18, 2008 in Mediapost’s Search Insider

Greed is right.

Greed works.

Greed clarifies, cuts through, and captures the essence of the evolutionary spirit.

Greed, in all of its forms — greed for life, for money, for love, knowledge — has marked the upward surge of mankind.

— Gordon Gekko, “Wall Street”

Yesterday, I listened to an interview with Canadian businessman Stephen Jarislowsky. Jarislowsky is one of Canada’s richest men, our version of Warren Buffet. And he said something simple but profoundly important in the interview: Greed is strong, but fear is stronger.

Gekko is right. Greed does drive us. It is evolutionary. It’s hardwired into us. Harvard professors Nitin Nohria and Paul Lawrence identified the drive to acquire as one of the four primary drives of humans But as Abraham Maslow pointed out, there is a hierarchy of human needs and drives, and fear will always trump greed.

Our society has been defined by greed but I don’t agree that greed is right. It forces a zero-sum mentality, which, due to the blessings of fate, has resulted in a inequitable division of resources for us here in North America. The world’s possessions are seriously out of balance, and there is no way to redistribute without severe pain for those that currently have the possessions. Bill Clinton has been warning us about this for years, and it’s now beginning to happen. That is the pain we’re just beginning to feel, and we’re afraid. So, our evolutionary transmission has geared down into the first gear of survival: fear.

The interesting thing about this, from our own little slice of the world, is that we see our collective human consciousness captured in the query logs of Google. As we switch from greed to fear, we see search volumes reflect that. That’s why, in the past year, we’ve seen number of searches for “recession” catch and surpass the number of searches for “mortgages.” We’ve gone from dreaming about acquiring to worrying about defending, and whatever we’re thinking about, we search for.

This is a powerful demonstration of the power of search. It shows just how accurate a barometer it is of our collective mood. And mood determines reality. Our emotions are the jet fuel of our drives. They are our internal guidance systems that keep us on track to realize our goals. Our emotions, in aggregate, swing the economy, and the nation with it, from boom to bust. And there’s no better indicator of that then the searches we do on Google. John Battelle had it right. Google is the database of our intentions.

There has been endless speculation about whether search will weather the financial crisis. The question is really not worth asking. The fact that search has so accurately reflected the shift of our confidence shows how essential it is. Yes, people will use it less to search for things to buy and use it more to search for ways to survive, which will impact advertising revenues and cause pain (and hence, fear). But it is what it is. The search patterns show who we are and what’s on our mind.

But there will also be an interesting side effect that search marketers will have to adjust for. Kevin Lee called it aspirational searches. Just because we go into defend mode doesn’t mean we stop dreaming. Greed can be pushed out of the driver’s seat temporarily by fear, but soon we start planning our escape. Fantasy is a favorite activity of ours. Look at the boom of the movie industry through the depths of the Great Depression. Even though we can’t afford a new car or a trip to Mexico, we can still pretend that we can, and this ersatz consumer activity will also show up on Google’s query logs, causing much head-scratching about the sudden drop in conversions.

We’ll adapt to the new reality and we’ll survive. That’s why fear exists. It allows us to marshall our resources and focus on the threat. And eventually, greed will once again turn on the tap. The balance between these two forces has been swinging back and forth for hundreds of thousands of years. But never before have we had such a clear view of how it happens, thanks to search.

P.S. Just realized, because of the way the holidays stack up on the calendar, that this is my last column for 2008. It’s been a true pleasure spending each Thursday with you talking about search, branding, the brain and anything else that crossed my mind. Thank you for listening (and responding). I look forward to picking up the conversation again in 2009!

Zappos New Business Model: Have Insight, Will Respond

A story this morning in Adweek about Zappos reminded me of a recent experience with a client. I’ll get to the Zappos story in a moment, but first our client’s story.

This customer wanted to set up a client summit at Google’s main office in Mountain View. Attending the summit were not only their search team but also some highly placed executives. The reason for the summit was ostensibly to talk about the client’s search campaign, but it soon became apparent that the executives were looking for something more. They had specifically asked for someone to spend some time talking about Google’s culture.

Throughout the day, Google paraded a number of new advertising offerings in front of the team. While the front line teams were intrigued, one particular senior executive seemed to be almost snoozing through the sales pitches for Google’s new advertising gadgets and gizmos. It was only when the conversation turned to Google’s business practices that the executive perked up, suddenly taking volumes of notes. It made me realize that sometimes, it’s not only what we sell that has value for our customers, it’s what we are. I chatted about this recently with someone from Google, saying that their corporate philosophy and way of doing business is of interest to people. I urged him to find a way to package it as a value add for customers. While he agreed the idea was intriguing, I think it got relegated to the “polite jotting down without any intention of acting on it” category.

Now, back to the Zappo’s story. That’s exactly what they’re doing, taking their customer service religion and packaging it so that thousands of businesses can learn by going directly to the source. Zappos Insights is a subscription service ($39.95 per month) that let’s aspiring businesses ask questions about the “Zappos way” and get answers from actual Zappos employees.

The service, said CEO Tony Hsieh, is targeted at the “Fortune 1 million” looking to build their businesses. “There are management consulting firms that charge really high rates,” he said. “We wanted to come up with something that’s accessible to almost any business.”

It’s a pretty smart move. There’s no denying we’re going through a sea change in how business is done. And I’ve always felt that there’s a impractical divide between consultants and businesses that are consistently implementing every day. It seems like you can either do, or teach, but not both. Amazing stories such as Apple, Google, Southwest and Zappos have shown that innovation with culture is as important as innovation in what ends up in the customer’s hands. Zappos is trying to blend the two in an intriguing revenue model.

Google’s Death Grip and Search Snapshots

First published December 11, 2008 in Mediapost’s Search Insider

Considering that I’ve devoted the last six months to exploring the impact of brand in search in this column, I do have a bit of a backlog of other things to deal with, so today I’d like to clear the decks on at least two issues. Last week, I was in Park City, Utah for the Search Insider Summit. As usual, a number of insight comments bubbled to the top over the three and a half days. This time, many of them were centered on the Google hegemony. In fact, on Day 2, we tackled that very question with Danny Sullivan, Jeff Pruitt, President of SEMPO (day job: iCrossing) and John Tawardros from iProspect. What did we resolve? Not very much, but that didn’t make the conversation any less interesting.

Google is Looking Good by Comparison

When it comes to search as it’s currently defined (we’ll get to that definition in a minute), Google is in a league of its own. But I think the panel agreed that it’s not so much that Google is doing exceptionally well as that the competition is either standing still or going backwards. Yahoo is struggling on many fronts and its search experience is drifting without direction (other than bolstering the sagging bottom line). And Microsoft not only isn’t in the race, its strategists can’t seem to agree amongst themselves where the starting line is. Right now Google’s algorithm could be powered by beer, darts and a frat house and it would still outperform the competition. I’ve talked before about the Google Habit”(a term that came up again in the discussion) and right now, there’s no compelling reason to even think about breaking it.

Will the Threat Come From Below, If Not Above?

So, if the big players aren’t threatening Google, how about a start-up company? Several have stepped up to the challenge recently, as detailed in Aaron Goldman’s “Not so Natural Born Google Killers” series. But so far, it seems that they’ve all come to a gun fight armed with a jack knife. I get an invitation every week or two to look at the next “revolution in search.” As I’ve ranted about at length in the past, most of these starts-ups are based on some founder’s idea of what should be revolutionary, without really considering whether it helped the user. Cuill was particularly abysmal in this regard. And, if a start-up did somehow significantly up the ante for the search user, I’m guessing Google’s radar would pick it up and it would be quickly gobbled up. The three conditions that allowed Google’s emergence — a truly better algorithm, founders naïve yet capable of inventing a new kind of company, and competition too stupid to realize it — are unlikely to happen again.

One other point on this issue. If innovation comes from another player, it has to benefit the user. Google has always had a clear prioritization of goals. The user always comes first, monetization after. Yahoo and Microsoft don’t share this same philosophy, trying to juggle the goals of advertisers and users. Because of this, if something that revolutionizes search for the user comes from a start-up, Google will be looking at it through the right lens and will be more likely to recognize it for what it is. It could pass right under Yahoo and Microsoft’s nose without them realizing it.

Hint: Look Outside the Box

Given the factors above, the outlook is not good for easing Google’s death grip on search. But the fact is, we’re assuming search will remain as it is. As someone in the audience reminded us, search takes many forms in the digital world: looking for people, searching maps, scanning videos, etc. Much that is search happens outside the world we currently define as “search.” It’s from here that Google’s challenger might potentially come.

Search Snapshot

Now to the other piece of business I wanted to clear up this week. Obviously the world of search has changed a lot in the past 12 months. Google’s increasing domination is only one aspect. The global financial meltdown has turned everything upside down. So, with all the forces at play, what is the impact on search? Well, SEMPO is currently asking you just that in its annual State of Search survey. Please take a few minutes to share the view from your particular part of the search world.

Search Insider Summit: That’s a Wrap!

Another Summit is done. I’m just on my way home from Park City..and an ill timed cold aside, it was a great time!

A few things that stand out:

Meeting Old Friends. SIS is perhaps the most social of the many search shows. I had a chance to reconnect with old friends like Olivier Lemaignen, Rand Fishkin, Todd Friesen, Danny Sullivan, Jeff Pruitt, Richard Zwicky, Dan Boberg, Aaron Goldman and many, many others. And at SIS, you actually have a chance to visit.

Making New Friends. Some of the above friendships started at SIS. I still have active friendships from past ones, not to mention the beginning of some great partnerships. This summit also gave me the chance to make some new friends.

Great Conversations. This is what the Summit is all about..and this edition didn’t disappoint. Even though my extracurricular activities were somewhat curtailed by my cold, I still managed to have a number of fascinating conversations.

Intriguing Kick Off Sessions: Each morning of the Summit started with a particularly intriguing conversational session: Day One – The Implications of the Online Obama Campaign. Day Two – What does Google’s Dominance mean for Search, it’s competitors and for search marketers. Day Three – How can we improve the relationship triangle between publishers, agencies and marketers. Each session barely scratched the surface of interesting ideas that merit further discussion, but we had to reluctantly move on as other agenda items beckoned.

Stimulating Breakouts: A big shout out to Frank Lee and Dan Perry, who organized the break out discussions and the in house track on Day Three. Neither were able to attend the summit due to work demands, but their contribution made the show a great success.

Presence of Publishers: I didn’t get as many representatives as I was hoping from Google, Yahoo! and Microsoft, but what we lacked in quantity, we more than made for in quality. John Nicoletti and Katie Wasilenko from Google, Katherine Shappley and Esco Strong from Microsoft and Dan Boberg and Ron Belanger from Yahoo! represented their particular companies well (I’m sorry I didn’t get the name of other representatives. I know I’m missing someone from Yahoo! at least). A particular note of thanks to John and Katie for really embracing the spirit of the Summit, sticking through to the very end and being very involved in the breakouts. I had great feedback on the genuine concern and approachability.

In summing up, it was a great three and a half days, in a fantastic location (even though I barely stepped outside) with some really wonderful people. There are a number of others who helped make the show happen and I thank you all. A special thanks to my assistant, Denise Herrington, who made my frustrations and concerns her own and managed to corral everything together to make a wonderful event. And finally, a big thanks to MediaPost and the show sponsors (Dave Fall and Doubleclick deserves special mention for their huge support) for continuing to make the show happen.

David vs. Goliath Brands on the Search Results Page

First published December 4, 2008 in Mediapost’s Search Insider

Last week, I talked about branding on the search page, effectively intercepting the user during consideration. Certainly if you’re a household brand name, you have to be at or near the top of searches for your product category if you want to defend your position in the prospect’s consideration scent. But what if you’re a new entry into the market or a relatively unknown brand. Can you still effectively play in the category? Yes, but you have to be smarter than your behemoth competitors. Fortunately, in most cases, that’s not too hard to do when it comes to search.

The Strategy: Play Broad, but Think Niche

First, it’s important to know the common behaviors of the searcher. We start at the top left and scan the results in the “Golden Triangle” first. Only after this will we look at the ads on the right. We look for relevance, based not just on the query we used, but the implicit labels we carry in our mind. We will start with the simplest query that we feel will yield acceptable results with the least amount of investment. And, we will click through on two or three results to compare the information scent on the landing pages. So, given this behavioral pattern, what can you do to catch the attention of prospects with broad generic queries?

First of all, you have to target your messaging with exquisite precision in the title of your ad. This is no mean feat, because the limit is 25 characters, including spaces. Each one of these characters is precious, because this is the part of your ad that will get read. At best, you’ll get spot scanning of your description (bonus hint, move your most important “hot button” words in your description so they’re in the line right under the title and near the front. And don’t be afraid to put prices in. They’re a disruption in the text-based pattern and so stand out to the eye).

Rule of thumb, start with the query (hit bolding of the query is an important relevancy cue) and then laser focus on the primary hot button for your niche target. Don’t be afraid to identify the target. If you’re on a broad category, but your target is B2B buyers, say so. If the differentiator is benefit, move it into the title. One example, laptops that are durable enough to stand the rigors of road warrior treatment: The query you’re bidding for could be “laptops,” but your title should be: “Rugged Laptops.” Because your brand is unknown to the prospect, don’t worry about putting it in the title.

Pick Your Spot

Secondly, in a broad category, you want to avoid unqualified clicks. So you’re going to have to move down the right rail, preferably targeting the #4 or #5 spot. Eye-tracking studies show that this spot gets decent visibility (because of how we move over to the right rail when we reach the bottom of the golden triangle) relative to the rest of the ads, yet doesn’t pull a lot of unqualified clicking. This position, together with your targeted message, stands a decent chance of catching the prospect’s eye without capturing ROI-deflating gratuitous clicking. The challenge will be fighting the tendency of Google’s quality score to push you off the first page of results.

Plan Your Tactics in Context

All too often in search, we plan our messaging without paying attention to the user context that leads to engagement. Your ad will be appearing together with a number of other ads and organic results on a search page. Users will be scanning through those ads and making their choice based on not just what your ad says, but what all the others do as well. Additionally, there will be at least a few clicks through to competitive landing pages. You’re going to have to plan your messaging relative to what your competition is doing. Do a query yourself and see what the landscape looks like, through the eyes of your prospect. What other choices are available? How effective is the landing page experience, again, with your prospect’s potential intent firmly in mind? If you adopt this mindset, you’ll be amazed at how the biggest brands in the business (any business, yours included) routinely fumble the ball when it comes to delivering what the prospect is looking for on the search page. Unfortunately, non-targeted messaging and irrelevant landing page experiences seem to be the rule rather than the exception. There’s plenty of room for smart search marketers on the average results page.

Measure, Test, Optimize and Repeat

If you’re playing in the high traffic but generic keyword space, devote a lot of time to testing and tweaking. Find optimum positions and wording. Carefully watch your ROAS metrics. Capture the micro-conversions. Be smarter than the competition and you’ll find that search page where you can pull off a victory, even when you’re faced with David vs. Goliath odds.

Democracy Changed on November 4th

101227_obama_chicago_ap_605Even as a Canadian, I was amazed by what happened the night of November 4th.

Obviously, every journalist and pundit will be falling over themselves talking about the historic implications of this election. Democrats and Republicans alike were gushing and seemed a little speechless about the implications of Obama in the White House. I have my own feelings but that’s not what this column is about. For me, this election was fundamentally historic for another reason. It changed forever the fabric of democracy in America.

3 years ago, I sat in a hotel conference room somewhere (it might even have been Chicago) and heard Dana Todd, then the President of SEMPO, say that search would be a very important factor in the next election. I smiled to myself, because I had been watching the somewhat ham fisted use of online tactics in the election just finished. “Why”, I thought to myself, “do these candidates fail to understand the fundamental importance of online. Don’t they understand that this provides an amazing new platform for democracy. How could they be so clueless?” The one candidate that did seem to grasp it was Howard Dean, but unfortunately, Dean’s campaign had other challenges that eventually overcame his online momentum.

“But what”, I mused, “would happen if you took the lessons learned from the Dean campaign and fielded a candidate with a campaign that fully ‘got’ the power of virtual connection”. My guess would be that it would be incredibly effective. Even with that, I had no idea how earthshakingly important it would be.

Unknown to me, two people, Jascha Franklin Hodge and Joe Rospars, the architects of the Dean online machine and co founders of Blue State Digital, were already making plans for 2008. The candidate? A junior senator from Illinois who had just rocked the Democratic National Convention with a stirring speech: Barack Obama.

I watched the entire process unfold, and at each step, I was impressed with the grasp of online momentum, its nuances and social connections. With Franklin Hodge and Rospars as architects, and with the help of a very Net savvy staff, Obama’s campaign built an online momentum that shocked Clinton’s handlers in the primaries and eventually rolled over McCain as well. Yes, there were many factors that led to success, not the least of which is the candidate himself, but I can’t help thinking that this campaign managed to crystallize it in a brilliant way online. Obama navigated the currents and eddies of online buzz masterfully, creating mini campaigns of intense interest and passion, mobilizing votes and raising money..lots and lots and lots of money. He (with his campaign architects) understood the fundamental connection of online, reaching many, hearing from many, one at a time. It was a campaign launched and won by we, the people.

On November 19th, 1863, another politician from Illinois gave what was intended to be a few impromptu remarks at the dedication of the Soldier’s National Cemetery in Gettysburg, Pennsylvania.  Lincoln finished that speech with these words:

“that this nation, under God, shall have a new birth of freedom — and that government of the people, by the people, for the people, shall not perish from the earth.”

On Tuesday night, there was a new birth of democracy, the culmination of an election that used a new technology to bridge millions of gaps between Washington and people, to erase decades of division, estrangement and alienation. Yes, it was a brilliant campaign tactic, but it was more than that. It was an understanding that people needed to reconnect with their President and to have their voices heard. It was true democracy. No matter what your political affiliation and your feelings about Obama, the man, you have to feel hopeful that somebody in the White House finally “gets” the Internet and its awesome power to connect and effect change.